Service & Support

We are committed to providing sincere, reliable services and tools to help you maintain premium performance, and maximum safety of our instruments and your applications.

This includes a comprehensive range of carefully designed service solutions performed by our dedicated Application, Training, and Technical Service teams worldwide. With our services we complement our product portfolio with Application Support, Seminars and Training, Technical Support and Maintenance and Certification Services.

Information & Documents

Brochure epMotion Services
Brochure Instrument Services
Customer Request Form Service
Decontamination Form General
epServices Poster
Flyer Service Portal
Pipette Service Done Right
Product Registration

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Installation Services

Qualification Services

Preventive Maintenance

Calibration Services

Repair Services

Application Services

Training & Webinar

Services by Product Groups

Pipette Service

The precision and accuracy of pipettes and dispensers are important for the quality of all your work results. Regular maintenance and calibration of pipettes by Eppendorf assures a consistent result quality.

Centrifuge Rotor Service

Centrifuge rotors and buckets are subject to normal wear and tear during regular operation and may be damaged as a result. Our Rotor Assurance Plans offer professional inspection services and evaluation of Eppendorf rotors.

Mastercycler^® Service

The exact adherence of defined temperatures is a crucial for reproducible PCR. To ensure your thermocycler is operating consistently at peak performance for an extended lifetime regular maintenance and temperature verification is highly recommended.

Automation Service

epMotion^® and it’s dispensing tools are precisions instruments. As such, they should be regularly maintained and calibrated,
which will help ensure continuing high accuracy, precision and reproducibility.

Bioprocess Service

Technologically demanding products require first-class service to ensure that the results they produce are optimized. Customers can rely on Eppendorf Bioprocess Service Technician for superior support for their bioprocess products, beginning with startup of the system. The services range from technical support and troubleshooting to delivery of replacement parts on short notice and customer-specific maintenance programs.

ULT Freezer Service

Our preventive maintenance offerings ensure that stored samples are protected through continuous refrigeration efficiency, reliability, and rapid recovery of storage temperatures to pre-set levels following door openings.

Incubator Service

Accurate measurement and control feedback of multiple environmental variables is necessary in order that cell growth and proliferation is optimized, at the same time minimizing intercellular variation in physiology, metabolic function and expression. Our service programs including maintenance and calibration services ensure that your CO2 Incubator is operating at peak performance.

Shaker Service

Consistent, reliable biological shaker operation with repeatable performance is essential to ensure that cell growth and proliferation continues under stable, predictable environmental conditions. With our preventive maintenance service options we will make sure that your biological shakers are in good working condition by professional inspection service.

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Photometry Service

Qualitative and reproducible results depend upon quality instrumentation and measurements. To optimize photometric and fluorometric precision, accuracy, and linearity, your photometry instrument should be routinely checked, calibrated and adjusted by a qualified Eppendorf Service provider.

Temperature Control & Mixing Service

To guarantee you the precise heating, cooling and mixing functions of your Eppendorf ThermoMixer^® , MixMate^® and ThermoStat according to manufacturer’s specifications we offer maintenance services ensuring consistently reliable results.

Product Warranty

All Eppendorf instruments are supplied with a manufacturer's limited warranty period. For detailed warranty statements, please click here .

Return Request Form

To return an item to Eppendorf, please fill out our Return Request Form here . We will contact you shortly.

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